tkbet 16 Privacy Policy

1 Types of Information Collected

During account registration and use of services on the tkbet 16 platform, we collect various types of personal information. This information falls into two main categories — information you provide directly, and information collected automatically.

1.1 Information You Provide Directly

When you register on our platform or use our services, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID card or passport details (for identity verification)
• Financial transaction details — such as bKash, Nagad, Rocket, or Upay account numbers
• Account username and password (stored in encrypted form)

1.2 Automatically Collected Information

Information collected through technical means when you visit the site:

• IP address and browser information
• Device type, operating system, and screen resolution
• Date, time, and duration of site sessions
• Which pages were visited and which links were clicked
• Referrer URL (the site from which you came to our site)

2 How Information Is Collected

tkbet 16 generally collects user information through the following methods:

2.1 Registration Form

When creating an account, the required information is collected directly through a form. This information is sent securely to our servers via SSL encryption.

2.2 Identity Verification Process

Account verification is mandatory before making a deposit or withdrawal. During this process, a copy of your national ID card or other government-issued ID may be requested.

2.3 Transaction Records

Details of every deposit and withdrawal made via bKash, Nagad, Rocket, Upay, or bank transfer are recorded automatically. Details of every transaction related to the minimum ৳500 deposit and ৳800 withdrawal limits are stored securely.

2.4 Customer Support Communications

When you contact our support team via live chat or email, a record of that conversation is kept. This is used to improve service quality and resolve disputes.

3 Purpose of Using Information

Collected information is used only for specific and legitimate purposes. tkbet 16 never sells your information.

3.1 Account Management and Service Delivery

Personal information is essential for creating your account, verifying logins, completing transactions, and ensuring overall service. This information is also used to add bonuses, VIP benefits, and various offers to your account.

3.2 Identity Verification and Fraud Prevention

Identity verification information is used to ensure account security and prevent any unauthorised use. This directly contributes to protecting your funds.

3.3 Responsible Gaming

As part of our responsible gaming policy, we monitor users' gaming patterns. If a user's playing behaviour appears concerning, we may take active steps to provide assistance.

3.4 Communication and Notifications

Your email and mobile number are used to inform you of important account-related updates, transaction confirmations, security alerts, and relevant offers.

3.5 Technical Improvement and Analytics

Anonymised usage data from users is analysed to improve site performance, enhance the user experience, and resolve technical issues.

4 Information Storage and Security

To ensure the security of your personal information, tkbet 16 has adopted industry-standard technical and organisational measures.

4.1 Encryption Technology

Our site uses SSL (Secure Socket Layer) technology, which encrypts all data sent between your browser and our servers. Passwords are never stored in plain form — only encrypted hashes are kept.

4.2 Access Controls

Only authorised personnel can access your information, and only to the extent necessary to perform their specific duties. All access is logged and reviewed regularly.

4.3 Data Retention Period

All information is retained for as long as your account is active. Even after an account is closed, financial and identity verification data must be retained for a specified period as required by applicable law. After that period, it is securely deleted or irreversibly anonymised.

4.4 Handling Security Incidents

In the event of a data breach, we will promptly notify the affected users and take the necessary steps to address the situation. You are advised to change your account password regularly and never share it with anyone.

5 Sharing Information with Third Parties

tkbet 16 never sells or rents your personal information. However, in certain limited circumstances, information may be shared with specific third parties.

5.1 Payment Processors

The necessary financial information is shared with the relevant payment providers to complete transactions through payment methods such as bKash, Nagad, Rocket, Upay, and bank transfer. This information is used solely to complete the transaction.

5.2 Technology and Service Providers

Certain trusted third-party service providers are engaged for server management, customer service software, and analytics tools. Under contract, they may only use the information received for the designated purpose.

5.3 Legal Obligations

If we are required to provide information under a court order, government directive, or applicable law, we will do so. In such cases, we aim to share as little information as possible.

5.4 Business Restructuring

In the event of any business merger or acquisition, user information may be transferred to the new managing entity. If such a change occurs, we will notify you in advance.

6 Cookies and Tracking Technologies

Cookies and similar tracking technologies are used on the tkbet 16 site. Without them, many features of the site will not function properly.

6.1 Essential Cookies

These cookies are necessary to maintain login sessions, remember language preferences, and keep security features active. They cannot be disabled, as the site will not function properly without them.

6.2 Functional Cookies

These cookies are used to remember your preferred settings and provide a personalised experience. They can be disabled through your browser settings.

6.3 Analytics Cookies

Anonymised statistics are collected to understand how the site is used. This information helps improve the site's content and technology. If the browser's "Do Not Track" option is enabled, we limit this tracking.

6.4 Deleting Cookies

All cookies can be deleted at any time from your browser settings. However, this will end your login session and some preferred settings may be lost.

7 Your Rights

You have certain important rights regarding your personal information, which tkbet 16 respects and upholds.

7.1 Right to Access Information

You have the right to know what information we hold about you. Upon request through customer support, we can provide a summary of the information stored about you.

7.2 Right to Correct Information

If any of your information is incorrect or outdated, you can request a correction. This change can be made through account settings or customer support.

7.3 Right to Delete Information

When closing your account, you may request deletion of your information. However, financial and identity verification data may need to be retained for a specified period due to legal requirements.

7.4 Right to Opt Out of Marketing Communications

If you do not wish to receive our promotional emails or messages, you can opt out at any time. This can be done through account settings or by using the unsubscribe link in any message. Opting out will not stop essential account-related messages from being sent.

7.5 Right to Lodge a Complaint

If you have any complaint about how your information is handled, please contact our support team first. You can also visit our FAQ section for more details.

8 Protection of Minors

tkbet 16 is a platform exclusively for individuals aged 21 and above. We never knowingly collect or store information from anyone under the age of 21.

Age verification is mandatory at registration. If for any reason this rule is violated and it becomes known that a minor's information has been collected, we will immediately close that account, delete all information, and issue a full refund of any transactions.

If a parent or guardian believes their minor child has created an account on this platform, please notify our support team immediately — we will take prompt action.

9 Policy Changes

This privacy policy may be updated from time to time due to business changes, new technologies, or legal requirements. For any significant changes, we will:

• update the revised date on this page;
• notify registered users of the changes by email;
• post a notice on the site's announcement board where necessary.

Continued use of the site after any changes will be considered acceptance of the new policy. You are therefore advised to review this page regularly.

10 Contact

If you have any questions, comments, or complaints about this privacy policy, please contact us:

10.1 Customer Support

Our customer support team is available 24 hours a day, 7 days a week to assist in both Bengali and English. Direct and prompt assistance is available via live chat.

10.2 Email Contact

For detailed privacy-related requests or formal complaints, please email: [email protected]

When contacting us by email, please include your account username and a brief description of the matter — this will help us assist you more quickly.

10.3 Related Policies

To learn more about our overall terms of service, user rights, and obligations, please visit our About Us page. tkbet 16's values and operations are presented in detail there.